Delivery Issue Brazil - SurfTelecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-10-23 01:24 UTC
Incident End Time: 2026-10-23 13:36 UTC

Posted Oct 23, 2026 - 16:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 23, 2026 - 14:15 UTC

Update

We are continuing to investigate this issue.

Posted Oct 23, 2026 - 09:01 UTC

Update

We are continuing to investigate this issue.

Posted Oct 23, 2026 - 06:02 UTC

Investigating

We are currently observing delivery issues in Brazil - SurfTelecom.

Incident Start Time: 2026-10-23 01:24 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Oct 23, 2026 - 04:16 UTC

This incident affected: External Connectivity (SMS - LATAM).